A new survey of 1,810 shoppers across Australia, France, Germany, Japan, the United Kingdom, and the United States shows a shift in how people choose and purchase. They have new reasons for going in store rather than online, new preferences when it comes to AI involvement, and new expectations for payment methods at checkout. Many retailers are trying to meet these expectations by layering point solutions as needs arise, but this approach can lead to duplicated data, fragmented journeys, and inconsistent checkout experiences. Learn four findings retailers can use now to capitalize on these changing shopper behaviors.

With the launch of in-chat purchasing through interfaces like Instant Checkout in ChatGPT, high-intent shoppers can now buy products directly where they’re discovering them. While this provides an opportunity for sellers to monetize a new channel, agentic commerce also challenges one of the basic tenets of ecommerce—that bot traffic is bad—in ways that require sellers to rethink how they handle nearly every aspect of their checkouts. Read this guide to understand some of the most common questions we get about agentic commerce and what we’re building to help them succeed.

Transaction fees are only one factor to consider when evaluating payment solutions. A provider with low up-front costs can quickly become a high-cost liability when factoring in fraud losses, unexpected outages, and customer churn. The right payments infrastructure should protect against these costs while creating new revenue streams and reducing operational complexity. Explore how modern payment features can expand market reach, accelerate cash flow, and eliminate inefficiencies that drain your resources.

Businesses interested in selling through AI agents—including OpenAI’s Instant Checkout in ChatGPT—can join the waitlist. Stripe is accepting applications from businesses selling through agents, platforms enabling merchants, and AI companies embedding commerce. The program helps companies test new distribution channels and prepare for a future where agent-driven purchasing is mainstream.